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05. Supervision
In today’s business,
the supervisor or team leader is the main link between the
organization’s goals and the people who are responsible
for the daily activities that make those goals a reality.
Because of the necessary and integral role that this position
plays it is obvious that good supervisors and team leaders
are key to the success of any organization.
Many decisions required within this role every
day affect profits, productivity, service levels, as well
as attitudes, and morale. With a role and function of this
magnitude, it would seem logical that the process of becoming
a supervisor and team leader would require years and years
of training. However, most supervisors and team leaders have
had little or no training in the required skills. Almost universally,
today’s supervisory force is made up of men and women
who have been promoted from being a super-worker to being
s supervisor or team leader.
A Process
for Results
Supervisory Development is a process that makes supervisor
and team leadership development not only possible, but also
eminently profitable. Individually, each supervisor and team
leader reflects the proficiency of a specialized knowledge.
Together, they form a powerful force that assures the achievement
of organizational goals through its people.
“Supervisory development
is a process that makes supervisor and team leadership development
not only possible, but also eminently profitable.”
Essential
Element Number 1:
Attitude Development
Attitude is the basis of all individual behaviors.
The effectiveness of a supervisor or team leader will depend
on their behavior in a given situation. Improved results and
productivity begins by developing the attitudes that govern
the person’s behavior.
Essential
Element Number 2:
Behavior Management Skills
Better than 50% of a supervisor’s or team leader’s
time is spent managing other people. To be effective in this
role, it is important that the individual develop the skills
necessary to effectively communicate and maximize productivity.
Essential Element Number 3:
Goal Accomplishment
A supervisor or team leader not only sets goals but
also needs to determine how they will be achieved, what obstacles
must be overcome in the process, and the time line necessary.
The Supervisory process provides a proven goal accomplishment
model that can be immediately applied to any organization.
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